In these stressful times when everyone is already tensed, conflicts are becoming more and more frequent. Learning how to deal with conflicts and misunderstandings in order to have better relationships is becoming crucial.

You will learn:
- What is conflict and what the misconceptions about it
- Sources of Conflict
- Ways of Coping with Conflict
- Managing Conflicts and Using Appropriate Style for More Effective Outcomes
- Managing Your Emotions, Information and Problems
- Tips for Effective Day to Day Conflicts
- Resolving Conflict before It Gets Out of Hand
- Managing Conflicts at work
- Enhancing Communication in a Team

Trainer Bio:
Randa Farah is an HR Specialist, Organisational Psychologist, University Instructor.

Founder of I Have Learned Academy & Lebtivity.com

Certified Trainer from the UK, Master NLP Practitioner.
Certified Happiness at Work Expert from Denmark,
Stress management & personal growth specialist.

Passionate about Learning & sharing knowledge, Randa always wondered: "why do we have to learn things the hard way?"
She created the concept of “I Have Learned Academy” to let people get access to daily life skills easily and in an affordable way.
Skills that no one taught us at school or university…
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Randa worked for many years in HR Management in various multinational companies in different industries.
She holds 3 university degrees: HR, Organizational Psychology & Business Advertising and Marketing.
In addition to countless certifications in various topics.
In addition to being a corporate trainer, Randa is an instructor at USJ since more than 10 years in HR & Organizational Psychology Courses for Master Students.
She is also the founder of Lebtivity.com, a successful startup for all events in Lebanon, and she won many awards.
Randa is an international speaker, she spoke in conferences all over the world like Italy, Poland, Jordan, UAE, Lebanon, Denmark, Morocco & more.
Randa ensures to have a rich content in her workshops, an interactive approach and encourages out of the box thinking & creativity.

Her motto in life is: “Do what you love, love what you do”.

- Investment is only 49$ or 98 000 LL for the online group workshop (interactive session)
- Add certificate of attendance (Signed and Stamped, can be sent a digital copy or printed to be picked up later): +10$ or 16 000 LL

Tickets can be booked online on Ihjoz:

https://ihjoz.com/events/5772#checkout

Payment in LBP is also accepted on this link:

https://ihjoz.com/events/5643#checkout

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And Offline from Malik's Bookshop any branch in Lebanon or in I Have Learned Academy.

Booking ahead is a must, places are limited.